FAQ

1. What is Oriviielle?

Oriviielle is an online store dedicated to providing carefully selected products that bring convenience and value to everyday life.

We focus on offering a smooth shopping experience through clear product information, reliable service, and responsive customer support.

2. Where does Oriviielle ship?

Oriviielle currently provides shipping services to:

United States

We continue to improve our delivery services and may expand our shipping coverage to additional regions in the future.

3. What shipping options are available?

Oriviielle currently offers the following shipping methods:

Free Shipping

  • Available for orders of $39.00 and above
  • Shipping Fee: Free
  • Estimated Delivery Time: 10–15 business days

Standard Shipping

  • Available for orders from $0.00 to $38.99
  • Shipping Fee: $4.99
  • Estimated Delivery Time: 10–15 business days

4. How long does order processing take?

After your order is successfully placed and payment has been confirmed, our team will begin preparing your purchase.

Processing usually includes:

  • Order verification;
  • Product preparation;
  • Packaging;
  • Shipment arrangement.

Processing times may vary during holidays, promotional events, or periods of increased order volume.

5. How can I track my order?

Once your order has been shipped, tracking information will be provided when available.

Tracking details will be sent to the email address provided during checkout.

If you need assistance with your order status, please contact us:

Email:
service@oriviielle.com

Please include your order number so our team can assist you more efficiently.

6. Can I modify or cancel my order?

If you need to update or cancel an order, please contact us as soon as possible.

Cancellation requests can only be considered before the order enters processing or shipment preparation.

Once an order has been shipped, cancellation may no longer be available and may need to follow our Return & Refund Policy.

7. What should I do if my order arrives damaged or incorrect?

If your order arrives with:

  • Damage;
  • Defective items;
  • Missing products;
  • Incorrect items;
  • Issues different from the product description;

please contact our customer support team.

Please provide:

  • Order number;
  • Description of the issue;
  • Photos or videos if applicable.

Our team will review your request and provide an appropriate solution.

8. Does Oriviielle accept returns?

Yes.

Eligible returns are handled according to our Return & Refund Policy.

Please contact our customer support team before returning any item to receive the correct instructions.

9. How are refunds processed?

Approved refunds will be issued to the original payment method used during checkout.

The processing time may vary depending on your bank, card issuer, or payment provider.

10. What payment methods can I use?

Available payment methods will be displayed during checkout.

All payments are processed through secure payment providers designed to protect customer information.

11. How can I contact Oriviielle?

For questions regarding products, orders, payments, shipping, returns, refunds, or other service matters, please contact us:

Customer Support Email:
service@oriviielle.com

Customer Support Hotline:
+86-315-5310888

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT

Business Information

Brand Name:
Oriviielle

Legal Company Name:
Tangshan Hongchong Network Technology Co., Ltd.

Website:
oriviielle.com

Business Address:
Room 410, 4th Floor, South Side of Boyong Avenue, Yutian Industrial Park, Yutian County, Tangshan City, Hebei Province, P.R.China

Customer Support Email:
service@oriviielle.com

Customer Support Hotline:
+86-315-5310888

Oriviielle is operated by Tangshan Hongchong Network Technology Co., Ltd.