Return & Refund Policy
Last Updated: October 13, 2026
Thank you for shopping with Oriviielle.
At Oriviielle, we value customer satisfaction and aim to provide a clear and dependable after-sales experience. This Return & Refund Policy explains the requirements, procedures, and conditions related to product returns, refunds, cancellations, and customer support for purchases made through oriviielle.com.
Oriviielle is operated by Tangshan Hongchong Network Technology Co., Ltd.
Tangshan Hongchong Network Technology Co., Ltd. is responsible for managing product sales, order processing, customer support, shipping coordination, returns, refunds, and other related services provided through our website.
Return Period
Customers may request a return within:
14 calendar days after delivery.
Return requests submitted after this period may not qualify for a standard return unless additional consumer rights apply under applicable laws.
To help us provide timely assistance, customers should contact our support team as soon as possible after receiving their order.
Return Eligibility
To qualify for a return, products should generally meet the following requirements:
- The item must be unused and in its original condition;
- The product should include original packaging and included accessories where applicable;
- Customers must provide valid order information or proof of purchase.
Items that have been used, modified, damaged due to improper handling, or returned without approval may not be eligible for a standard return.
Each return request will be reviewed based on the specific situation.
How to Request a Return
Before returning any item, please contact our customer support team:
Customer Support Email:
service@oriviielle.com
Please provide:
- Order number;
- Product name;
- Reason for the return request;
- Photos or videos if the product has an issue.
For damaged, defective, missing, or incorrect products, supporting information helps our team review your request more efficiently.
After reviewing your request, our team will provide the appropriate return instructions.
Please do not return any product before receiving approval and return instructions from our customer support team.
Return Shipping Responsibility
Customer Preference Returns
For returns caused by personal reasons, including:
- Change of mind;
- Incorrect selection;
- Ordering the wrong product;
- Other reasons unrelated to product quality;
the customer may be responsible for return shipping costs.
Damaged, Defective, or Incorrect Products
If your order arrives:
- Damaged;
- Defective;
- Missing items;
- Incorrect;
- Or significantly different from the product description;
please contact us with:
- Order number;
- Description of the issue;
- Photos or videos showing the problem.
After review, we may provide an appropriate solution, including:
- Replacement;
- Refund;
- Authorized return;
- Other suitable resolution.
Return Address
Approved returns must be sent according to the return instructions provided by our customer support team.
The return destination may differ from our registered business address.
Please do not send products to any address without prior authorization, as unauthorized returns may not be processed correctly.
Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
Cancellation requests can only be considered before the order enters processing, packaging, or shipment preparation.
Once an order has been processed or shipped, cancellation may no longer be available.
Orders that have already been shipped may need to follow the standard return process after delivery.
To request cancellation, please contact:
Please include:
- Order number;
- Cancellation request details.
Refund Processing
After an approved return has been received and reviewed, we will notify you of the refund decision.
If approved, refunds will be issued to:
The original payment method used during checkout.
Refunds are generally processed within:
5–10 business days after approval.
The actual time required for the refund to appear may vary depending on your bank, card issuer, or payment provider.
Delayed or Missing Refunds
If you have received refund confirmation but the refund has not appeared:
- Check your payment account again;
- Contact your bank or payment provider;
- Confirm whether additional processing time is required.
If you still need assistance, please contact:
Please provide your order number and refund details if available.
Consumer Rights
Nothing in this Return & Refund Policy is intended to limit consumer rights that cannot legally be excluded under applicable laws.
Where additional legal protections apply, those rights will continue to apply.
Contact Us
For questions regarding:
- Returns;
- Refunds;
- Order cancellations;
- Damaged or defective products;
- Missing or incorrect items;
- Other after-sales concerns;
please contact our customer support team:
Customer Support Email:
service@oriviielle.com
Customer Support Hotline:
+86-315-5310888
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT
Business Information
Brand Name:
Oriviielle
Legal Company Name:
Tangshan Hongchong Network Technology Co., Ltd.
Website:
oriviielle.com
Business Address:
Room 410, 4th Floor, South Side of Boyong Avenue, Yutian Industrial Park, Yutian County, Tangshan City, Hebei Province, P.R.China
Customer Support Email:
service@oriviielle.com
Customer Support Hotline:
+86-315-5310888
Oriviielle is operated by Tangshan Hongchong Network Technology Co., Ltd.